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shop policies


REGULAR (items purchased on the website) Turn Around Time is presently 4-8 weeks. Ready to Ship items will ship within 5-7 business days, unless purchased with made to order items then the entire order will ship in the made to order turn around. 

PRE-ORDERS- In you have ordered from our custom printed pre order they are coming from a high quality supplier overseas. They could take 12-16 weeks (8-12 to get to supplier and up to 2 weeks to get to me), and then time for me to get to you. Pre orders are now online but insider peek are in BEAR AND ROO EXCLUSIVE SQUAD group on Facebook.    For all your pre order updates

COMBINE ORDERS- order can be combine with previous purchases! Please make sure to email the shop to notify the combined of multiple orders.  We will do our best to combine as many goodies as possible.  This can extend your turn around past normal, and could max out pending packaging.

  *DUE TO COVID, PRE ORDERS CAN BE UP TO 18 weeks for delivery, please size accordingly. 


For best results, we recommend hand washing or delicate cycle turned inside out. If you prefer machine washing: turn clothing inside out and wash with a phosphate free detergent in cool water using the gentle or delicate cycle.


Lay flat or hang to dry.

Some fading as a result of cleaning is typical for these fabrics. This is most notable on darker shades. Front loading washers contribute to color loss due to the increased tumbling action during cleaning. Fading can be minimizes through use of cool wash settings and gentle wash cycles. An optional 1/2 cup of vinegar can be added to the final rinse to help aid in brighter, clearer colors and to prevent darker colours from running. 

Fabrics may possibly shrink which is normal for this fabric if not cared for properly, fabrics are not pre-washed.


EQUINOX COLLECTION DISCLAIMER: This is a new fabric to Bear & Roo and is not like our standard bases. Please note that this Modal is more delicate and should be treated as so.


Cotton Spandex Jersey- 95% Cotton 5% Spandex

Sweater fabric: is a French Terry with several different weights and stretches for different items. Inquire prior to purchasing if unsure.

(Basic) Solid French Terry- light weight bamboo - 67% rayon bamboo 28% cotton 5%spandex

Custom printed French Terry- light weight - 95% cotton 5% Spandex

Blended French Terrry- Poly/Rayon/Spandex blend

(Classic) Heathered French Terry- Medium weight-90% Polyester 10% Cotton 

Double Brushed Poly- Is a light weight poly blend 

Bamboo- 70% bamboo 25% rayon 5% spandex


Please note that pattern placement may vary due to the handmade nature of our products. Each item is unique. Colors and mocked image scale may appear different on your computer screen than the actual fabric.

Due to the many variations in monitors, screens and browsers, the color of products may appear different on different screens. Since it is not possible to guarantee our online colors will look the same on all screens, we do not guarantee that what you see accurately portrays the color of the actual product. We have made every effort to display as accurately as possible the colors and images of the products we carry and that appear on the website, but cannot guarantee that what you see is an exact representation. It is highly recommended that you refer to our VIP page for modelled images.


We do not accept order cancellations at any time. As all items are handmade to order, if for unseen reason an order is cancelled there will be a restocking fee of 15%


If you are not completely satisfied with your purchase, you may contact us at with 1 week of delivery so we can figure out how to make it right, we do not accept returns or exchanges as everything is made to order. If for unforeseen reasons a item needs to be returned all items must be unwashed, unworn, tags attached.  All return shipping and handling charges are the responsibility of the customer if something needs to be fixed.  Please inspect all items upon arrival within this 1 week period to make sure all things are sewn correctly. 


If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping it. We will contact you for the correct address and you will be responsible for shipping and handling charges before we can resend the package again. 


If delivery is refused by recipient or package is unclaimed, we will not issue an exchange unless the package returns back to us and shipping fees are paid again. 


All items on sale or purchased with a coupon/discount code are final sale items, please read all listings as some listing descriptions will be different than the image.

Coupon codes must be entered at check-out in the discount box in order to qualify and only one code may be applied per purchase.  Some items are blocked from using a discount code.  


Loyalty rewards are issued per purchase, they are not rewarded based on a value spent. They are excluded from shipping invoices and may result in a deduction of points if there is an error and are awarded. Points expire Dec 31 of each calendar year and the balance starts back at zero. Loyalty points can only be used on online purchases. Some custom drops and custom invoices will not accept loyalty points including but not limited to : oak orders, br-isney pre orders, mittens, slippers, undies etc.

Some custom pre orders have a higher value to the supplies and instead of raising prices no codes are accepted.  

Loyalty points are non transferable, and stay attached to the email purchased through. Only account members earn points and there for points will not be awarded after purchases 

May 2024 - loyalty update - points will expire after 6 weeks of being inactive 


Currently not accepting wholesale orders.


We are proudly located in Canada.

We offer flat rate shipping within Canada, as well as free shipping of orders over $250 after discounts and before taxes.  Most items will be sent tracked with a few exceptions of single items.

Private couriers are available as well if chosen at checkout, and additional fees may be issued at time of shipping if package is overweight. 

Insurance: Our flat rate within Canada includes $100 insurance if your package is lost, stolen, or damaged.  If you would like additional insurance, please contact us for a quote and invoice.  Otherwise, you assume the risk, and the maximum you will receive back from a claim is $100.  IF YOU WOULD LIKE ADDITIONAL INSURANCE PURCHASED, PLEASE LEAVE A NOTE AT CHECKOUT THAT YOU WOULD LIKE ADDITIONAL INSURANCE PURCHASED AND IT WILL BE INVOICED.

Letter mail shipping: By requesting letter mail you agree that the shipper is not responsible for lost, stolen or damaged goods.  As per Canada post it can take up to 3 months to get to the final destination.  

Local Pick Up: check for emails in regards to when your order is ready for pick up.  Afterturn around has passed email shop to check when a time works for pick up.  Your order will stay at the shop till it is picked up.

COMBINE: When you are selecting combine, you have placed an order within the past 96 hours to be able to combine with your first order.  This means you are to email stating you would like it to be combined with #1000 (your first order number).  Select combine does not provide any additional insurance or tracking with your package.  If you have selected this option by mistake you will be invoiced for the shipping fees when an order is ready to ship.  Your order will ship once shipping fees are paid.  


If you ask any small business owner, they will likely have a similar tale to tel.  The last couple of years has been trying on even the best oiled businesses. The story is no different for Bear & Roo. We have faced  & weathered so many challenges these last two years and we are proud to still be here, still standing, still a successful small town family business. However, this continued success has not come without a price.
We have faced sharp price increases from every single angle over the last two years from supplies to labour, and packaging to shipping. We've absorbed most of these increases to date and looked for ways to make sure we are running as lean and efficiently as possible so that we do not have to increase our prices.
We are now facing yet another shipping increase by both Canada Post and couriers and we must take a serious look at our shipping costs. Last year alone we spent an unprecedented amount on shipping costs, much of it from our own budget & this is no longer sustainable for us. If we keep our shipping charges as currently structured, we will not be able to continue to maintain our current prices.
Starting on March 1st, 2022 our free shipping threshold for all Canada-wide orders will change to a minimum spend of $250 after discounts & before taxes. We are also changing our flat rate shipping. MB, AB and SK orders will have a flat rate shipping of $18 for orders under $250. Orders to the rest of Canada, will have a flat rate shipping cost of $20 for orders under $250.
Please understand that this decision was not made lightly. We knew we either needed to raise the price of our styles or we had to increase our shipping costs. We've decided we would rather charge our customers closer to actual costs of shipping rather than inflating the price of our styles  beyond what seems logical and reasonable to pay for them.
Thank you for your patience as we move through these bumps. Thank you for continuing to shop with us. Thank you for taking the time to read this far if you got this far. We are grateful for each and every one of you.



The safety of your child(ren) is the number one priority. Make sure to read this safety information before using our clothing . Never leave child unattended especially in hooded wear, our clothing is not intended for sleepwear.  Please remove beanies when child is sleeping.  Always remove hood or head wear prior to placing in a car seat. Keep all our products away from all heat sources.  Fabrics are not flame resistant, use at your own discretion.   Please use common sense when clothing your child.

In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.


At this time turn around time is 5-6 weeks.  During this holiday season, turn around time may go over due to the nature of the holidays, but if purchased prior to Christmas deadlines your order will ship on schedule, not including shipping time.  I make all clothing myself. I am always working towards quicker turn around time but to avoid disappointment this is set. If you need something sooner there is a RUSH order add-on you can add to your cart.  If you are looking to customize an item please email prior to purchase, an upgrade custom listing may apply. Email to see when these accommodations can be made. 

READY TO SHIP PURCHASES- If purchased with made to order your entire order will be shipping within the made to order turn around time.  If you would like your ready to ship to ship separately please check out with 2 separate orders with 2 separate shipping charges to allow for your 2 separate shipments. Ready to ship orders will be shipped within 5-7 business days. 

Bear and Roo (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.
User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.
User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.
Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.
Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.
Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.
MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.
Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.
Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
Age Restriction: You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:
•Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
•Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
•Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
•Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
•Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
•Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.
Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge, LLC d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in moosomin, Saskatchewan before one arbitrator.
The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Bear and Roo ’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.
Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.